Updated: March 25, 2020

Country: United States

At The Vape Nation Distributor. (“TVN DISTRO”), your privacy is important to us. In this Privacy Policy, we tell you what information we collect, share with others, and how we use it.

Scope of this Privacy Policy

TVN DISTRO (“we,” “our,” and/or “us”) values the privacy of individuals who use our website and mobile apps (collectively, our “Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from TVN DISTRO’s users (“Users”). It applies to our retail customers (“Customers”), wholesale customers (“Wholesale Customers”), anyone who signs up for a customer account (“Prospective Customers”), and businesses offering their products for sale through our Platform (“Merchants”). By using the Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of our Platform is also subject to our Terms of Service. 

  1. Information TVN DISTRO Collects From Users

TVN DISTRO collects information from its Users. The categories of information we collect are described below in this Section 1.

  1. Information You Provide Directly to Us


Sign Up and Profile Information. When you sign up and/or place an order through TVN DISTRO as a Customer, you provide us with information, including, but not limited to your name, email address, physical address, and phone number.

Order Information. When you place an order, we collect information related to the order, which may include items purchased, special instructions, date and time of order, and subtotal.

Feedback. We may ask you for feedback on your order, which may include rating the experience.

Surveys. We may offer an opportunity to participate in surveys, promotions, or contests. When a User participates, we may request certain information which may include name and email address, and User opinion based information.

Payment Information. When you provide payment card information during an order, a third-party payment service provider receives your card information. We do not store payment card information on our servers.

Wholesale Customers

Sign Up and Profile Information. When you sign up to become a Wholesale Customer, you may provide us with certain information, including, but not limited to your legal name, company name, email address, physical address, phone number, website information, business documents, and business information. We use this information to ensure your business is a legitimate wholesale business and as is necessary to effectively operate the Platform.

Order Information. When you place a wholesale order, we collect information related to the order, which may include items purchased, special instructions, date and time of order, and subtotal.

Surveys. We may offer an opportunity to participate in surveys, promotions, or contests. When a User participates, we may request certain information which may include name and email address, and User opinion based information.

Payment Information. When you provide payment card information during an order, a third-party payment service provider receives your card information. We do not store payment card information on our servers.


Profile Information. A Merchant who signs up for our Platform or a Partner who utilizes our Platform provides us with certain information, including, but not limited to contact name, phone number, email address, physical address, and product information, including product details, images, descriptions, and price.

Payment Information. We may receive Merchants’ bank account information to provide payment as well as any other information necessary to set up payment.

All Users

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support team, we will receive your name, email address, and the contents of any message or attachments that you may send to us, as well as any other information you choose to provide.

Feedback. Users may be able to rate and review products and delivery times. Users may be able to see a Merchant’s aggregate product ratings, delivery ratings, and shipping origin location. After a delivery, we may share feedback or comments that Customers provide with other Customers and/or Merchants. Customers may also provide us information and feedback related to your overall experience on the Platform, including, but not limited to order reviews, merchant reviews and merchant ratings.

  1. Information We Collect Automatically Through Your Use of the Platform

Device Information. We receive information from Users’ devices, including IP address, web browser type, and mobile operating system version.

Usage Information. We automatically receive information about your interactions with our Platform, such as the pages you were visiting before accessing the Site or mobile application, or other content you view, the products you search for or purchase, and the dates and times of your visits, to help us understand how you use our Platform, help us improve our Platform, and provide you information about our Platform and Merchants.

Call and Text Information. We work with one or more third parties to facilitate phone calls and text messages between us, Customers and Merchants. We receive information about these communications including the date and time of the call or text message, the parties’ phone numbers, and the content of the text messages. We do record and/or have access to the content of phone calls between Users and TVN DISTRO. Text Messages require a customer to OPT-IN to receive text messages. Additionally, any Customer may OPT-OUT of text messaging by responding to a text message with certain verbiage, i.e. "STOP." Customer's text messaging rates or data rates may apply.

Information from Cookies and Similar Technologies. We and our service providers collect information through the use of “cookies” and similar technologies to understand how you navigate through and interact with our Platform, to learn what content is popular, for authentication and advertising purposes, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Platform. We also use cookies for data analytics purposes, including from Google Analytics. You can find more information on how Google uses data from these cookies at To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Platform.

  1. Personal Information from Publicly-Available Sources and Third Parties

Background Information on Customers. TVN DISTRO works with third-party providers to perform age verification checks on Customers and Prospective Customers, and these third parties provide TVN DISTRO with updates regarding the age verification check result.

Information From Affiliates and Non-Affiliated Third Parties. We may collect information about you or others through non-affiliated third parties. For example, you may be able to access the Platform through a social networking account, such as Facebook. If you access the Platform through your Facebook account, you may allow us to have access to certain information in your Facebook profile. This may include your name, profile picture, gender, networks, and/or email address and other information you allow to be imported from Facebook, which is controlled in your Facebook privacy settings.

Social networking sites, such as Facebook, have their own policies for handling your information. For a description of how these sites may use and disclose your information, including any information you make public, please consult the sites' privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.

We may also collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may also collect demographic information, which may include information such as income, marital status, spending habits, and other information pertaining to customers. We may combine information that we collect from you through the Platform with information that we obtain from such affiliated and non-affiliated third parties and information derived from any other products or services we provide.

  1. How We Use The Information We Collect From Users

We use the information collected from and about Users for the following business and commercial purposes:

  1. Provide services and features. TVN DISTRO uses the data we collect to provide, personalize, improve, expand, and promote our Platform and other services. This includes using data to:
  • Facilitate transactions, deliveries, and payments.
  • Analyze how you use our Platform.
  • Track and share progress of deliveries and orders.
  • Notify you about progress of deliveries and orders.
  • Notify you about new product offerings.
  1. Communications. TVN DISTRO uses the data we collect to communicate with you, either directly or through one of our service providers, including for marketing and promotional purposes, and to respond to any issues that may arise during deliveries.

TVN DISTRO also uses the data we collect to provide customer support, including but not limited to responding to customer support questions or your requests, and investigating and addressing User concerns.

  1. Conduct research and development. TVN DISTRO may use the data we collect for testing, analysis, product development, and machine learning to improve a user’s experience on the Platform.
  2. Security and safety. We use the information we collect to help maintain the safety, security, and integrity of our services, third parties, and Users. This includes using data to:
  • Finding and preventing fraud.
  • Protecting Users and the TVN DISTRO business.
  • Providing account and network security.
  1. Maintain legal and regulatory compliance. TVN DISTRO may use the information we collect to maintain legal and regulatory compliance. This includes using data to:
  • Resolve disputes, to enforce any legal terms that govern your use of the Platform.
  • Pay taxes or fulfill our business obligations.
  • Respond to requests by regulators, government entities, and official inquiries.
  1. TVN DISTRO business purposes. We may aggregate and/or de-identify information collected through the Platform. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.
  2. How TVN DISTRO Shares Information It Collects From Users
  3. Sharing between Customers and Merchants

To facilitate delivery of orders, Merchants and Customers may have access to certain information about each other. When Merchants are provided with Customer drop ship orders, they may be able to see the Customer’s delivery location. Once a Merchant accepts a drop ship order, the Customer may see the Merchant’s location, aggregate shipping rating, tracking real-time location, and/or other information. Merchants may see the Customer’s name and the Customer’s delivery address. After a delivery, we may share feedback or comments that a Customer provides with a Merchant.

  1. Sharing with Couriers

To facilitate delivery of orders originating at the TVN DISTRO warehouse, we must provide Customer shipping information including the Customer name, delivery address, description of order, weight, and in some cases product quantities.  Some states require an adult signature upon delivery.  We will notify the courier when an adult signature is required.

  1. Service Providers

We share your information with service providers that perform services on our behalf, including all of the uses described in this Section 3. Some examples of service providers are third parties we use for payment processing, advertising, marketing, and analytics.

  1. Other Sharing

We may share your information with third parties in the following cases:

  • Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or an agency or governmental request;
  • With law enforcement officials, government authorities, or third parties, if we think doing so is necessary to protect the rights, property, or safety of TVN DISTRO, our Users, or the public;
  • To protect the security or integrity of our Platform;
  • To enforce our agreements, policies, and Terms of Service;
  • To respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person;
  • To investigate and defend ourselves or others against any third-party claims or allegations;
  • To provide information about the use of our Platform to couriers, Merchants, or potential business partners in aggregated or de-identified form that cannot reasonably be used to identify you;
  • While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy;
  • Whenever you consent to the sharing, including without limitation when you use the social features of the Platform to (1) review, rate, and/or provide feedback on Merchants which will be available for viewing by other Users; (2) share the orders you’ve placed through the Platform with other Users; and/or (3) share your favorite items/Merchants or lists of items/Merchants with other Users; and
  • When you share certain information related to orders with other Users or non-Users, including, but not limited to (a) your cart; (b) the fees associated with your Order (e.g. to split payment with others); (c) the estimated time of delivery and progress of your Order; and/or (d) order destination.
  1. Online Analytics & Interest-Based Advertising

We or third parties may place cookies, web beacons, or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Platform. Cookies are small bits of data we store on the device (computer, mobile phone, tablet or any other mobile device) that you use to access the Platform. We use cookies and other tracking technologies to (a) inform, optimize, and serve marketing content based on past visits to our websites and other sites, (b) report how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and marketing services are related to visits to our websites, (c) help us understand how the Platform is being used, (d) let you navigate between pages efficiently, (d) remember your preferences, and (e) generally improve your browsing experience. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, and others) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Platform. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Platform by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that we may share with a service provider in hashed, non-human-readable form.

We and our third-party vendors may use Device IDs and other automated technologies (including cookie identifiers on our website), along with other collected information, to deliver content or tailor ads when you are on our Platform or on other devices, apps or websites. These ads may be based, for instance, on the types of websites that you visit over time, the types of apps you have on your device, or de-identified information about you and your likely interests, based on your activities off of our Platform. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.

Partners that we or others work with to do the above may track your activities over time (including across different apps or websites) by collecting information through automated means, and they may use this information, and other information they receive from us or other sources, to deliver advertisements to you. You can also opt out of cross-app advertising by following in the instructions for your operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices). Please note that to the extent advertising technology is integrated into the Platform, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI's and DAA's websites, accessible by the above links.

  1. Social Media Usage

Our Site may enable you to access social networking services such as Facebook, Twitter, Instagram, or Snapchat (collectively, “Social Network”) directly or indirectly through our Platform.

You may also have the option of posting your activities on our Platform and other content to a Social Network when you access content through our Platform. For example, you may post to Facebook that you placed an order with TVN DISTRO. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by TVN DISTRO, and may be visible or accessible to the public.

  1. Your Choices

In addition to other choices described in this Privacy Policy and in the Platform, you have other choices regarding your information:

Profile Information. You can update your profile information through your profile settings. If you need to change the email address associated with your account, please contact us at the Contact Us link on our Site.

Email Subscriptions. You can always unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out from receiving promotional messages from us, you will continue to receive administrative messages from us, e.g. order status updates.

Account Deletion. If you would like to delete your account, please contact us through the Contact Us link, at the bottom of our Site, with your request. If you choose to delete your account, we will delete it for you, but may retain certain information to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law and/or regulations.

  1. Third-Party Links

Our Platform may contain links to other websites, products, or services that we do not have control over. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before giving them your information.

  1. Data Security

We are committed to protecting your information. We use administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no security measures can be 100% secure, so we cannot guarantee the security of Users’ data. While we do our best to protect your information, you are also responsible for protecting your information by, for example, protecting your account credentials. If you have any reason to believe that your account has been compromised, please notify us immediately through our Help Center.

  1. Children’s Privacy

TVN DISTRO is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please use the Contact Us link at the bottom of our Site.

  1. Consent to Transfer

Our computer systems are currently based in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. If you create an account with the Platform as a visitor from outside the United States, by using the Platform, you agree to this Privacy Policy and you consent to the transfer of all such information to the United States, which may not offer a level of protection equivalent to that required in certain other countries, and to the processing of that information as described in this Privacy Policy.

  1. Your California Privacy Rights

Under the California Consumer Privacy Act or CCPA, and subject to exceptions, California residents have certain rights regarding their data, including:

  • The right to know the categories of Personal Information we’ve collected and the categories of sources from which we got the information (see Section 1).
  • The right to know the business purposes for sharing Personal Information (see Section 2).
  • The right to know the categories of third parties with whom we’ve shared Personal Information (see Section 3).
  • The right to access the specific pieces of Personal Information we’ve collected and the right to delete your information.
  • The right to opt out of having your Personal Information sold. TVN DISTRO does not sell or rent Personal Information to third parties, as we understand that term to be defined by the CCPA and its implementing regulations.

California residents also have the right to not be discriminated against if they choose to exercise their privacy rights.

As a California resident, you may exercise your right to know or your right to deletion visiting the help center after logging into your account. Specifically, a California resident should go to the "Contact Us" at the bottom of our Site, then include "California Consumer Privacy Act Request" in your message. We will require certain account information from you to verify your identity prior to accessing or deleting your information. You may also designate an authorized agent to make a request to know or a request to delete. We do not currently have a reasonable method of verifying the identity of non-registered users to a reasonable degree of certainty, as we do not maintain enough personal information to enable us to verify non-registered users with sufficient certainty. Thus, we cannot honor the access or deletion requests of non-registered users at this time.